In the aftermath of September 11, my email inbox was flooded with expressions of sympathy for the victims and their families. After the thirtieth, or maybe the fortieth, message in under a week, I began to wonder what purpose those emails served. Don’t get me wrong – I cried buckets as I sat glued to [...]
Monthly Archives: March 2005
ePinion: Blogging – Narcissism or Marketing Tool
March 22, 2005 – 12:17 pm
Suddenly, everyone I know has a blog. Mostly, they talk about their day, their dog, their job and their friends. A few have blogs devoted to a specific topic – a hobby or their area of professional expertise. And all are enjoying the freedom of self-publication. It reminds me of the early days of the [...]
ePinion: Your website as a customer service tool
March 22, 2005 – 12:15 pm
YOUR WEBSITE AS A CUSTOMER SERVICE AND SUPPORT TOOL I’m an Irish lass, through and through. Born on the Blarney Stone. Really – I’m almost never speechless. Except lately. These days, it seems that every time I venture forth to beg for customer service, I end up caught in a web of automated answering systems [...]
